Table of Contents

Volume 1

List of Tables and Figures

ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
Chapter 1: Introduction
Chapter 2: Research Methods
Chapter 3: Profiles of Refugee Respondents
Chapter 4: Socio-Demographic Profiles of Host Communities
Chapter 5: Geographic Mobility of Refugees
Chapter 6: Settlement Services
Chapter 7: Settlement Experiences of Refugees
Chapter 8: Policy Insights and Recommendations

Volume 2

Appendix I: Review of the Literature and an Annotated Bibliography on the Settlement of Refugees in Canada
Appendix II: Interviews with Sevice Providers
Appendix III: Refugees' Concluding Comments about Settlement Experiences

Volume 3

Part I: Refugee Surveys
Part II: Public Opinion Survey
Part III: Service Provider Survey

INTRODUCTION

• Canada’s Experience with Refugees
• Refugees Destined to Alberta
• Purpose of the Research
• Research Objectives
• Facilitating Refugee Integration: Main Highlights of Past Research
• Organization of the Report

RESEARCH METHODS

• A. Introduction
• B. Refugee Interviews
• Questionnaire Construction
• Sampling Design
• Interviewing
• Global Region of Origin
• Coding and Data Analysis
• C. Service Provider Interviews
• D. Public Opinion Survey
• Questionnaire Construction
• Sampling Design
• Response Rates
• Interviewing
• Coding and Data Analysis
• E. Profiles of Host Communities

PROFILES OF RESPONDENTS

• A. Introduction
• B. Methodological Notes
• C. Refugee Profiles by World Region
• Africa
• Central/South America
• East Asia
• Former Yugoslavia
• Middle East
• Poland
• Total Sample
• D. Employment, Household Income and Housing Costs for Refugees
• E. Demographic Profiles of Respondents to the Public Opinion Survey
• F. Demographic Profile of Service Providers
• G. Conclusion

SOCIO-DEMOGRAPHIC PROFILES OF HOST COMMUNITIES

• A. Introduction
• B. Selected Population Characteristics of Host Communities
• Population Size and Population Change
• Age-Sex Distribution
• Educational Attainment
• Family Size
• Home Ownership
• C. Social and Cultural Diversity Within the Host Communities
• Immigrant Population
• Visible Minority Status
• Knowledge of Languages
• D. Labour Force Characteristics
• E. Geographical Mobility of Community Residents
• F. Attitudes Toward Community of Residence and Toward Diversity
• G. Summary

GEOGRAPHIC MOBILITY OF REFUGEES

• A. Introduction
• B. Refugee Retention Rates
• C. Refugee Mobility Compared to the Larger Alberta Population
• D. Refugee Mobility Patterns
• E. Reasons for Leaving Original Community
• F. Interpreting "Reasons for Leaving"
• G. Refugees’ Mobility Intentions
• H. Service Providers’ Comments on Refugees Leaving Host Communities
• I. Host Community Residents’ Opinions about Successful Refugee Adjustment
• J. Summary

SETTLEMENT SERVICES

• Summary

SETTLEMENT EXPERIENCES OF REFUGEES

• A. Introduction
• B. Prior to Arrival
• C. Entry
• D. Community Openness
• E. Cultural Diversity
• F. Discrimination/Racism
• G. Important Issues for Living in Canada
• H. Looking Back
• I. Refugees’ Perceptions and Recommendations
• Financial Support
• Settlement Programs
• Employment
• Advice to Other Refugees
• Advice to Canadians
• J. Citizenship
• K. Summary

POLICY RECOMMENDATIONS FOR THE SETTLEMENT OF REFUGEES IN ALBERTA

• A. Introduction
• B. Destining
• Information Regarding Destinations
• Information for Refugees
• Recommended Destinations in Alberta
• Family Status
• C. Services
• ESL
• Culturally Sensitive Services
• Employment- related Services
• Host Program
• Services After Year One
• Funding of Settlement Agencies
• Quality of Services
• D. Employment
• Lack of Canadian Experience
• Recognition of Foreign Credentials
• E. Refugee Costs
• Travel Loans
• Living Allowance
• Refugee Sponsorship Information
• Citizenship

Volume 2

Appendix I: Review of the Literature and an Annotated Bibliography on the Settlement of Refugees in Canada

Review of the Literature on the Settlement of Refugees in Canada, 1980-1998

• A. Physical and Mental Health
• B. Economic Integration
• C. Education and Language Issues
• D. Social and Community Integration
• E. Service Providers and Service Utilization
• F. Research and Policy Linkages
• G. Conclusion

The Settlement of Refugees in Canada: An Annotated Bibliography, 1980-1998

• A. Journal Articles
• B. Books, Theses and Association Papers
• C. Conference Papers
• D. Book Chapters
• E. Government Documents
• F. Community Reports
• G. Canadian Popular Press

Appendix II: Interviews with Sevice Providers

• A. Introduction
  • Methodology
  • Background
  • Settlement Connections
  • Refugee Clients' Settlement Patterns
  • Factors Affecting Degree of Integration
    • Language
    • Age
    • Employment & Previous Occupation
    • Gender
    • Religion
    • Ethno-cultural Community
    • Education
    • Attitudes of Host Community
    • Recreational Activities
  • Communities' Capacity for Refugees
• B. Specific Provider Information
  • Police (no respondents from Fort McMurray and Grande Prairie)
  • Health Care Workers
  • K-12 Educators
  • Teachers of ESL for Adults
• C. CIC Interviews

Appendix III: Refugees' Concluding Comments about Settlement Experiences

[Responses to the question: Is there anything else about your refugee experience that you want to talk about?]

• 1. Refugee camp and flight experiences
  • A. How experiences affect life in Canada
  • B. Information received in refugee camps
• 2. Government
  • A. Experiences with government services and suggested changes
  • B. Advice to government about ESL
  • C. Positive experiences of government services
  • D. Citizenship, travel and visas
  • E. Landing fees, airfares and destining
  • F. Information received abroad from Canadian embassy
  • G. Reunification and recommendations regarding sponsorship
• 3. Settlement agencies
  • A. General comments
  • B. Satisfaction with services
  • C. Dissatisfaction with services
  • D. ESL, education, health
• 4. Employment
  • A. General comments
  • B. Recognition of credentials/experience
  • C. Difficulty finding jobs
  • D. Job training and work experience
• 5. Private sponsorship
• 6. Discrimination and racism
• 7. Gratitude
• 8. Money
• 9. Life in Canada
  • A. Relationships/contact with Canadians
  • B. Comments regarding success in Canada
  • C. Culture and culture shock
  • D. Concern for children
• 10. Reunification
• 11. Other comment

Volume 3 (PDF only)

Part I: Refugee Surveys

• Adult Questionnaire
• Youth Questionnaire
• Adult Questionnaire Codebook
• Youth Questionnaire Codebook
• Interviewer's Handbook

Part II: Public Opinion Survey

• Questionnaire
• Codebook

Part III: Service Provider Survey

• List of Service Provider Organizations
• Questionnaires for:
  • Settlement Agency Workers
  • Language Providers
  • School Teachers
  • CIC Personnel
  • Police Officers
  • Community Service
  • Health Care Providers

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